Bookings are essential and can be made by phone or in person. Penrith Whitewater accepts cash, cheques, money orders and credit cards. A minimum of 50% deposit is required to make a booking. Full payment will be required to confirm a booking at least 10 days prior to the trip date. Bookings made less than 10 days prior to the trip date will require full payment at the time of booking.
Cancellation by client:
If you cancel:
• More than 10 days in advance of the trip date a 100% refund will apply.
• Less than 10 days from the trip date the 50% deposit is non-refundable.
• Less than 48 hours no payment will be refunded.
Cancellation by Penrith Whitewater:
Penrith Whitewater Stadium Ltd. reserves the right to cancel or alter any trip dates and/or trip times. In these cases, you will be informed as soon as possible and every effort will be made to reschedule your activity at the earliest possible time convenient to you or we will offer a 100% refund.